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  • Nuno ★★★★

    Hekelgem Feb 24, 2020 Cowboy 2

    It is a bicycle that has a sober style and personality. no doubt influenced my choice. However, there are some negative points: In two weeks I had a flat rear tire twice. the texture of the tires is too smooth. It forced me to have two repairs of 20 euros each (40 euros) and having to order a new rear tire with a rougher and thicker texture (40 euros + work 20 euros). So the expense in two weeks is already 100 euros. I think it is also a pity that the bike is delivered by the manufacturer without a front and rear mudguard .... they are necessary in rainy weather and should not be an accessory but part of a bicycle included in the purchase price. Once again I find myself obliged to order the two mudguards at a price of 89 euros + assembly ... I certainly spent 100 euros. So and for this reason, a little disappointed by the balance of immediate expenses that already exceeds 200 euros in a "new" bike. best regards Fernandes Miguel

    Cowboy answer

    Hello Nuno,

    Thank you for your honest feedback.

    We realize that unexpected flat tyres are super frustrating, especially on new bikes. We have witnessed how flat tyres have impacted our customers last year and regret the frustration caused among our community.

    So, we were pleased to offer solutions to help our customers enjoy the ride with more confidence and less anxiety, while maintaining the sleek design, ride feeling and comfort of our tyres.

    Existing customers have received Flat-Away™ tyre liners. Flat-Away is a felt tape, reinforced with DuPont Kevlar® fibre, to help improve tyre’s puncture resistance. We tested the performance of this product with Cowboy riders on the field and conducted rigorous “nail puncture tests” in a German test laboratory. We learned that an original Panaracer tyre, fitted with a Flat-Away liner, offers 5x more protection than a Panaracer tyre alone.

    Then, we decided to equip our new batches of bikes with other tyres that have the same level of resistance and appearance as our former tyres reinforced with liners. We are thus confident that, if you purchase a Cowboy bike now, your riding experience will be as it is supposed to: fun and enjoyable. Punctures might still occur if you ride on a sharp piece of glass or approach a curb at high speed, as it would with any other e-bike too.

    We want to sell the bike at a very competitive price. As not all customers want mudguards on their bike, we decided to let people have the possibility to purchase a bike without any accessory for a lower price

    The Cowboy Team

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